Clinical Specialist, Cardiac Rhythm Management

2 weeks ago

Fremont, California, United States Medtronic Full time
Job Summary

We are seeking a highly skilled Clinical Specialist to join our team at Medtronic. As a Clinical Specialist, you will play a critical role in providing technical, educational, and operational support to our customers in the Cardiac Rhythm Management (CRM) field.

Key Responsibilities
  • Technical Support
    • Successfully complete CRM Field Technical Training, including online and field-based training
    • Perform checks/interrogations of all CRM medical device systems post sign-off
    • Support implants of all CRM products post sign-off
    • Provide on-call support as needed on evenings and weekends post sign-off
    • Provide troubleshooting support as requested
  • Operational Support
    • Assure completion of patient registration and any other required hospital documentation
    • Help manage consignment inventory and trunk inventory once obtained
    • Provide additional inventory support to meet customer needs
    • Maintain software on programmers throughout the district as directed
    • Assist with managing daily coverage logistics as needed
  • Educational Support
    • Educate and train physicians, hospital personnel, and office staff on products or solutions for which training has been completed
    • Assist with educating and training new Clinical Specialists and Sales Representatives post sign-off
  • Sales Support
    • Partner with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs
    • Have a basic understanding of how Medtronic CRM products and solutions offer value to the customer
    • Assist with obtaining customer POs throughout the quarter
    • Have a basic understanding of the competitive landscape
    • Independently identify customer needs and opportunities and provide feedback to Sales Rep(s) to support sales objectives
  • Ongoing Technical Development
    • Stay up to date on new products, solutions, and patient management offerings
    • Complete all assigned training in a timely manner
Requirements
  • Bachelor's Degree
    • Plus a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science, or computing
  • Desired Qualifications
    • Thorough working knowledge of medical terminology and the medical device industry
    • Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
    • Strong work ethic in accomplishing objectives of the position
    • Expertise with Microsoft tools and other applications (i.e., SalesForce.com)
    • Ability to meet vendor credentialing requirements
    • Excellent customer service skills
    • Excellent interpersonal, written/verbal communication skills
    • Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Physical Job Requirements
  • Frequent required travel to customer clinics, hospitals, and offsite meetings
  • Continuous verbal and written communication
  • Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
  • Sitting, standing, and/or walking for up to eight plus hours per day
  • Environmental exposures include eye protection, infectious disease, and radiation
  • Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
  • Frequently required to use hands to finger, handle, or feel objects, tools, or controls
  • Ability to effectively use a mobile phone, PC, keyboard, and mouse
  • Frequent bending/stooping, squatting, and balance
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
  • Must be able to drive approximately 80% of the time within assigned territory
  • Must have a valid driver's license and active vehicle insurance policy

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