Home Warranty Resolution Expert
7 days ago
Hubble Homes is seeking a highly experienced Home Warranty Resolution Expert to join our team. As a key member of our customer experience team, you will be responsible for resolving warranty concerns in a timely and professional manner.
We offer a competitive salary of $70,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package.
Job Description:The Home Warranty Resolution Expert will be responsible for managing warranty claims, collaborating with cross-functional teams, and delivering exceptional customer experiences.
Key Responsibilities:
- Manage warranty claims from initial submission to resolution
- Collaborate with Sales, Purchasing, and Construction Teams to resolve warranty concerns
- Develop and implement process improvements to enhance customer experience
- Manage trade accountability and define Hubble Homes' warranty standards for buyers
- Work with Construction Superintendent to ensure timely delivery of completed homes
- Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors
- Verify work progress and completion of assigned vendor tasks
- Responsible for following up with customers to ensure complete satisfaction of warranty preservations
- Assign accountability for expenses/back charges based on detailed inspection of work and compliance with Hubble Homes' policies and procedures
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