Customer Care Representative

2 weeks ago

Meridian, United States Hubble Homes, LLC Full time

About Hubble Homes:

Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship and value for over 25 years.


From its first humble beginnings, Hubble Homes has constructed and delivered over 7,000 value-rich homes throughout the Treasure Valley. Our success is owed first to the founding belief that families and individuals should be able to easily find a new home of exceptional beauty and quality at a price that they can afford.


No one else does this better than Hubble Homes. We deliver on this commitment thanks to decades of experience in multiple disciplines that include careful planning and research, smart engineering, resourcefulness, superior design and architecture, strategic partnerships, and superior homebuilding knowledge. By streamlining the homebuilding process, we eliminate inefficiencies and pass the savings to our customers and create true value without cutting corners.


We are always working to help make the neighborhoods, communities and surrounding areas we serve and call home, places of compassion and prosperity. Since its inception in 1997, Hubble Homes has contributed over $3 million in donations to local charities and non-profits through our Heart of Hubble program.


Hubble Homes is now a part of the Woodside Homes family.


Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, design innovation and a great customer experience. That enduring reputation continues to attract generations of discerning homebuyers throughout Arizona, California, Nevada, and Utah.


For more than 40 years, Woodside Homes has designed, constructed and sold more than 45,000 homes, earning the trust and confidence of families who seek the very most from their home-buying dollars. That achievement attests to the success of Woodside’s commitment to building homes that are Better by Design...homes that are personalized to meet the needs, desires, and dreams of individual homebuyers. Better by Design means providing great spaces that become filled with life, and each buyer’s style emerges against a backdrop of quality, superb craftsmanship and money-saving energy efficiency. Even more importantly, Better by Design speaks towards Woodside’s commitment to provide a customer-friendly experience that puts our buyers front and center of every decision we make. You’ll receive the guidance, attention, and respect necessary for us to understand your needs, wants and dreams and translate them into a house you'll love to call home.


Job Overview:

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Hubble Homes' Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must.


Responsibilities (Including but not limited to):

  • Organizes and prioritizes written lists of warrantable items to be completed.
  • Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns.
  • Manages warranty cost controls by having a complete knowledge of all scopes of work.
  • Manages trade accountability, defines Hubble Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes.
  • Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors.
  • Verifies work progress and completion of assigned vendor tasks.
  • Responsible for following up with customers to ensure complete satisfaction of warranty preservations.
  • Assigns accountability for expenses/back charges as based on detailed inspection of work and compliance with Hubble Homes' policies and procedures.


Candidates Will Need to Meet the Following Qualifications:

  • High school diploma or equivalent.
  • Minimum of five years of customer service or construction experience.
  • Understanding and experience in Home Warranty is highly preferred.
  • Superior verbal communication skills.
  • Highly adaptable and extremely quick thinking on their feet.
  • Self-motivated with the ability to work independently.
  • Strong ability to multi-task.
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
  • Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded.
  • Minimum of 5 years' experience in a customer – facing role: with achievements in customer satisfaction metrics.
  • Strong desire for continued growth and learning.


Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


Education:

  • High school or equivalent (Required)


Experience:

  • Customer Service : 5 years (Preferred)
  • Construction: 5 years (Preferred)


License/Certification:

  • Driver's License
  • Work Location: In person


We recognize that few applicants may "check all the boxes," but each person has unique strengths they would bring to the table. We are committed to building a diverse and authentic work culture, so we invite you to apply anyway. You belong here


Woodside Homes is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability, or any characteristic protected by law. Diversity is critical to the growth of our company with an understanding of the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodation for candidates with disabilities during the recruiting process. If you need assistance due to a disability, please get in touch with us.

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