Residential Customer Advocate

6 days ago


Meridian, Idaho, United States Hubble Homes, LLC Full time
Job Title: Residential Customer Advocate

Hubble Homes is seeking a highly skilled and dedicated Residential Customer Advocate to join our team. As a key member of our customer experience team, you will be responsible for advocating for customers' needs and delivering exceptional customer experiences.

We offer a competitive salary of $60,000 - $75,000 per year, depending on experience, as well as a comprehensive benefits package.

Job Description:

The Residential Customer Advocate will be responsible for managing customer relationships, resolving warranty concerns, and delivering exceptional customer experiences.

Key Responsibilities:

  • Manage customer relationships from initial contact to closure
  • Resolve warranty concerns in a timely and professional manner
  • Develop and implement process improvements to enhance customer experience
  • Collaborate with Sales, Purchasing, and Construction Teams to ensure timely and comprehensive follow-up to homeowner specifications and concerns
  • Manage warranty cost controls by having a complete knowledge of all scopes of work
  • Manage trade accountability, define Hubble Homes' warranty standards for buyers, and work with Construction Superintendent on the delivery of completed homes
  • Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors
  • Verify work progress and completion of assigned vendor tasks
  • Responsible for following up with customers to ensure complete satisfaction of warranty preservations
  • Assign accountability for expenses/back charges based on detailed inspection of work and compliance with Hubble Homes' policies and procedures


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