Construction Warranty Quality Assurance Specialist
6 days ago
We are seeking a highly skilled and experienced Construction Warranty Quality Assurance Specialist to join our team at Williams Homes. In this role, you will be responsible for delivering quality warranty service to new homeowners in assigned communities/territory.
Job Responsibilities- Perform Quality Walks, New Homeowner Walk-Through, House 2 Home Walk, 60-Day Walk, and 11-Month walk with homeowners.
- Collaborate with Superintendents to ensure homes are prepared for homeowner Walk-Through.
- Educate new homeowners on features of their home, identifying items that may need repairs and delivering the home in move-in condition.
- Schedule subcontractor or vendor work for warranty repairs.
- Complete minor repair work, including but not limited to carpentry, patch, and paint.
- Supervise all trade contractors completing warranty repairs to ensure that all issues are addressed, and quality repairs are made.
- Obtain homeowners' walk-through and warranty sign-offs.
- Update Punchlist Manager with notes and photo documentation and report any issues to the Warranty Service Director.
- Manage all incoming emergency after-hours calls for resolution to emergency warranty issues.
- Attend weekly construction, sales, customer service team meetings per project.
- High School diploma required.
- 2-3 years minimum construction fit and finish or repair experience.
- Must be able to read, understand, and interpret construction documents.
- Must have the ability to manage a heavy and evolving workload independently and successfully.
- Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment.
- Strong written and verbal communication skills.
- Knowledge of MS 365, Outlook, Word, Excel, and other standard office equipment.
- Ability to lift 50lbs, stand for long periods of time, climb ladders, and access small spaces, e.g. attics.
This role offers an estimated salary range of $28-$33 per hour. Additionally, as a valued member of our team, you will enjoy a comprehensive benefits package and opportunities for professional growth and development.
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