Resort Guest Services Director
7 days ago
We are looking for a highly motivated Front Desk Manager to join our team at Alyeska Resort in Girdwood, Alaska.
This is a full-time, salaried position with an estimated annual salary of $**60,000-$80,000**, based on experience. As a Front Desk Manager, you will be responsible for leading the Front Desk team, overseeing the registration and checkout process, and ensuring exceptional guest service.
Key Responsibilities:
- Team Leadership: Supervise and train Front Desk staff, focusing on guest relations and teamwork.
- Operational Management: Manage cash handling procedures, maintain SOPs, and oversee the Night Audit and Concierge departments.
- Guest Service: Respond to guest inquiries and complaints, providing accurate information and resolving issues promptly.
- Collaboration: Work closely with other departments to ensure seamless operations and deliver VIP experiences.
Requirements:
- Previous Front Office experience in Full Service Hotels or comparable Hospitality Operations required.
- Minimum 2 years of hotel experience.
- Supervisory experience a must.
- Strong communication and problem-solving skills.
- Knowledge of Microsoft Excel, Word, and PowerPoint.
What We Offer:
Alyeska Resort offers a range of benefits, including a free season pass, discounts on rooms and resort services, and a comprehensive health insurance plan. We value our employees and strive to provide a positive and supportive work environment.
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