Guest Services Ambassador

3 weeks ago


Anchorage, Alaska, United States Catholic Social Services Full time
Job Summary:
Catholic Social Services is seeking a dedicated Guest Services Staff member to join our team. As a Guest Services Staff, you will play a critical role in ensuring the general welfare and safety of shelter guests and staff.

The ideal candidate will possess excellent interpersonal skills, be able to handle crisis situations effectively, and maintain confidentiality. Additionally, they should be comfortable working in a fast-paced environment with varying noise levels and crowd density.

This position offers a unique opportunity to make a positive impact on the lives of individuals experiencing homelessness or food insecurity. If you are passionate about providing exceptional service and supporting those in need, we encourage you to apply.

**Responsibilities:**
• Provide crisis intervention and referrals as needed
• Adhere to principles of trauma-informed care
• Facilitate choices and autonomy for guests
• Ensure smooth functioning of shelter services throughout shift
• Complete routine safety checks and submit reports in a timely manner

Requirements:
- High School Diploma or GED
- 1 year experience in human services, customer service, or related field
- Ability to type on computer and knowledgeable in Microsoft Office applications

Work Environment:
Our shelter operates 24/7, and duties may occasionally require working outdoors. This role involves frequent standing, walking, and lifting up to 25 pounds. If you are willing to work in a dynamic environment and prioritize guest well-being, we look forward to reviewing your application.

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