Store Customer Experience Coordinator

1 week ago


New York, New York, United States TD Bank Group Full time
Job Title: Store Customer Experience Coordinator

We are seeking a highly skilled and customer-focused Store Customer Experience Coordinator to join our team at TD Bank Group. As a Store Customer Experience Coordinator, you will be responsible for providing legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers.

Key Responsibilities:
  • Provide exceptional customer service in both Teller transactions and Platform Customer Service
  • Sell/cross-sell and refer TD Products to new and existing customers
  • Recommend appropriate products and services related to spending and saving
  • Complete teller transactions, service customers with non-complex platform needs, and open new deposit accounts
  • Conduct needs-based conversations and offer financial solutions to meet our customers' needs
  • Makes quality referrals to appropriate partners
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
Requirements:
  • High school diploma or GED
  • 1+ years related experience required
  • Superior customer service skills
  • Teller experience (preferred)
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (preferred)
What We Offer:

At TD Bank Group, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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