Retail Operations Manager

4 days ago


Roselle, New Jersey, United States Joyleaf Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Operations Manager to join our team at Joyleaf. As a key member of our management team, you will be responsible for overseeing the daily operations of our dispensary, leading a team of sales associates, and ensuring exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Manage and motivate a team of sales associates to provide outstanding customer service and achieve sales goals.
  • Operational Excellence: Oversee the daily operations of the dispensary, including inventory management, cash handling, and compliance with state and local regulations.
  • Customer Experience: Develop and implement strategies to enhance the customer experience, including product knowledge, sales techniques, and customer service skills.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking products.
  • Compliance: Ensure compliance with all state and local regulations, including licensing, permits, and health and safety standards.
  • Training and Development: Provide training and development opportunities for sales associates to enhance their skills and knowledge.
  • Performance Management: Conduct regular performance evaluations and provide feedback to sales associates to improve their performance.
Requirements
  • Education: High school diploma or equivalent; additional education or training in sales, customer service, or a related field is preferred.
  • Experience: Proven experience in a retail or customer-facing role, preferably in the cannabis industry.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and develop a team. Strong knowledge of compliance regulations and inventory management practices.
  • Physical Demands: Ability to work in a fast-paced environment, with frequent standing, walking, and lifting of up to 30 pounds.
Benefits
  • Competitive Salary: $20 per hour
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth within our company.
  • Equal Opportunity Employer: Joyleaf is an equal opportunity employer and welcomes applications from diverse candidates.


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