Customer Support Specialist

5 days ago


Redlands, California, United States Esri Full time

Company Overview
We are Esri, a leading geographic information systems (GIS) software company. Our mission is to help organizations make better decisions with the use of maps and geospatial analysis.

Salary
We offer a competitive salary of $65,000 per year, based on experience, to attract top talent in the field.

Job Description
In this role, you will be responsible for providing top-notch customer support by comprehensively understanding customer concerns, effectively managing various customer situations, and focusing on details to provide solutions. This includes delivering outstanding support, owning the order process, and ensuring customer satisfaction.

Required Skills and Qualifications
To succeed in this position, you will need strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. You must also have a solid understanding of customer service principles and practices, as well as the ability to learn and adapt to new technologies and processes.

Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs, and recognition and rewards for outstanding performance.

Others
This is a full-time position, working 40 hours per week. You will be expected to work collaboratively with other teams and departments to achieve business objectives, and to contribute to a positive and inclusive work environment.



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