Service Delivery Specialist
3 weeks ago
Key Responsibilities:
- Engage with customers via phone, email, or in-person to understand their needs and preferences.
- Enter orders into the ERP system accurately and timely, ensuring seamless communication with logistics teams.
- Collaborate with cross-functional teams to resolve operational issues, ensuring minimal disruption to customers.
- Communicate effectively with customers, keeping them informed of their order status at all times.
- Develop and maintain positive relationships with customers, ensuring long-term loyalty and growth.
Requirements:
- High school diploma required.
- Excellent communication and problem-solving skills.
- Basic Excel and Outlook proficiency required.
Work Environment:
- Hybrid work schedule available after training is completed (approx. 6 months).
- Sitting for extended periods of time.
- Weekend work may be required at times and coordinated in advance with your supervisor.
Estimated Salary: $55,000 - $70,000 per year, depending on experience.
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