Service Delivery Specialist

3 weeks ago


Redlands, California, United States Mansfield Oil Full time
We are seeking a highly motivated Service Delivery Specialist to join our team at Mansfield Oil. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring timely and accurate delivery of fuel services, and collaborating with various departments to resolve operational issues.

Key Responsibilities:
  • Engage with customers via phone, email, or in-person to understand their needs and preferences.
  • Enter orders into the ERP system accurately and timely, ensuring seamless communication with logistics teams.
  • Collaborate with cross-functional teams to resolve operational issues, ensuring minimal disruption to customers.
  • Communicate effectively with customers, keeping them informed of their order status at all times.
  • Develop and maintain positive relationships with customers, ensuring long-term loyalty and growth.

Requirements:
  • High school diploma required.
  • Excellent communication and problem-solving skills.
  • Basic Excel and Outlook proficiency required.

Work Environment:
  • Hybrid work schedule available after training is completed (approx. 6 months).
  • Sitting for extended periods of time.
  • Weekend work may be required at times and coordinated in advance with your supervisor.

Estimated Salary: $55,000 - $70,000 per year, depending on experience.

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