Technical Support Professional
6 days ago
Be part of a dynamic team that delivers world-class technical support, empowering our customers to make informed geospatial decisions globally. As a Support Analyst, you’ll foster connections with users to understand their needs and provide solutions that positively impact the world.
Responsibilities- Deliver high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting.
- Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies.
- Work well in a fast-paced, collaborative environment that values innovation and teamwork.
- Maintain comprehensive case documentation in our customer relationship management (CRM) system.
- Contribute to other technical areas of software support as needed, such as identifying issues and logging defects.
- 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
- Professional experience providing customer service and troubleshooting with customers and users.
- Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Enterprise, and ArcGIS Mobile Applications.
- Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
- Proficient time management skills.
- Must be authorized to work for any employer in the US.
- Bachelor's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
- Professional experience with Esri software or various software systems.
- Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
- Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Enterprise, ArcGIS Mobile Applications, ArcGIS GeoEvent Server, ArcGIS GeoAnalytics Server, ArcGIS Image Server, or ArcGIS Utility Networks.
- Master's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
Esri offers a competitive total rewards strategy, including industry-leading health and welfare benefits, 401(k) and profit-sharing programs, a minimum of 80 hours of vacation leave, 12 paid holidays, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy, with a reasonable estimate of the base salary range being $58,240—$93,600 USD.
About EsriAt Esri, we value diversity, equity, and inclusion, believing that a diverse workforce is essential to innovation and success. We’re committed to creating a positive global impact through GIS technology and fostering a workplace where every employee can contribute to their life’s best work.
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