Customer Experience Lead

3 weeks ago


Redlands, California, United States UnitedHealth Group Full time

As a key member of our team at UnitedHealth Group, you will be responsible for ensuring quality customer service for internal and external customers. This role involves identifying customer needs, resolving issues, and collaborating with billing and eligibility specialists to provide timely and accurate solutions.

Job Responsibilities:

  • Monitor delegated customer service issues
  • Ensure timely and accurate resolution of customer complaints
  • Partner with billing and eligibility specialists to resolve complex issues

Requirements:

  • Bachelor's degree in Business Administration or related field
  • 3+ years of experience in customer-facing roles
  • Excellent communication and problem-solving skills

Compensation:$63,000 - $85,000 per year



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