Technical Support Specialist II

3 days ago


Decatur, Illinois, United States Memorial Health University Medical Center Full time
Job Title: Technical Support Specialist II

Job Summary:

We are seeking a highly skilled Technical Support Specialist II to join our team at Memorial Health University Medical Center. As a Technical Support Specialist II, you will provide exceptional customer service and technical support to our customers and clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first and second-level support to customers and clients, resolving technical issues and answering questions in a timely and professional manner.
  • Triage, find resolutions, and/or provide possible workarounds for customer-related issues and inquiries within the requirements of MHS IS policies and procedures.
  • Communicate and coordinate with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Provide good customer service by deescalating customer frustration with technological issues in order to provide solutions and resolutions for customers.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision, and values.

Requirements:

  • Associates Degree in computer science or related field required. Two years of experience with personal computers and Microsoft Windows Operating Systems may be considered in lieu of degree.
  • Minimum three years of hands-on experience with hardware, including but not limited to, desktops, laptops, printers, scanners, and mobile devices.
  • Minimum of two years of experience with software, including but not limited to, Microsoft Windows 7 operating system, Microsoft Office 2007 or above, remote desktop tools, Helpdesk ticketing software, Active Directory, Citrix, Symantec antivirus, and Adobe products.
  • Experience in answering calls, ability to understand customer issues and questions, resolving issues over the phone or remotely, and ability to communicate using non-technical verbiage.
  • Experience with networking and web-based applications and technologies preferred.

Working Conditions:

This is an evening shift role, working 2:00 pm - 10:30 pm. Pay differential applies, which will be discussed in a recruiter call. This role will sit in our Decatur location.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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