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IT Support Specialist

2 months ago

Decatur, Illinois, United States Tekwissen Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at TekWissen Group. As a key member of our support team, you will be responsible for providing first-line technical support to end-users of our State Electronic Notifiable Disease Surveillance System (SendSS) and Public Health Information Portal (PHIP).

Key Responsibilities
  • Provide telephone support to resolve user issues and escalate complex problems to our development team.
  • Monitor and respond to support emails, unlocking user accounts and verifying new user access as needed.
  • Work closely with our development team to sustain the daily operations of SendSS and PHIP.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Training and experience in providing technical support to computer users.
About TekWissen Group

We are an equal opportunity employer committed to workforce diversity. Our company provides a range of services, including workforce management and IT support, to clients across the USA and globally.