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Customer Service Representative

2 months ago

Mt Pleasant, South Carolina, United States Qnergy Full time
Job Summary

The Customer Service Coordinator is the key point of contact for customers, ensuring their concerns are heard, their problems are resolved, and their experience with Qnergy is a positive one. This role is responsible for PA facility Inventory management, shipping and receiving, and coordination in the daily scheduling of field service calls.

Responsibilities:
  • Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
  • Resolve customer complaints efficiently and effectively.
  • Process inventory transactions, including shipping and receiving of equipment/parts.
  • Manage and maintain accurate inventory records.
  • Coordinate and schedule logistical customer service issues.
  • Manage and process orders, forms, applications, and requests.
  • Communicate and coordinate with internal departments to resolve customer issues.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as needed.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Manage and prioritize customer requests and organize workflow to meet customer timelines.
  • Monitor accuracy of reporting and database information.
  • Analyze relevant data to determine customer service outputs.
Requirements:
  • High school diploma or equivalent.
  • A degree in business administration or equivalent preferred.
  • Three years of experience in customer service, inventory, shipping, and receiving role.
  • Experience in providing customer service support.
  • Knowledge and experience with NetSuite, Microsoft Office, and Jira preferred.
Key Skills:
  • Proficient in relevant computer applications.
  • Excellent communication skills to clearly convey information to customers and understand their needs and concerns.
  • Ability to handle stressful situations appropriately.
  • High degree of accuracy and attention to detail.
  • Strong customer service skills to provide efficient, empathetic, and professional responses to customer inquiries and complaints.
  • Strong interpersonal skills to establish positive relationships with customers, building customer satisfaction and loyalty.
  • Excellent time management skills to ensure prompt responses to customers and efficient resolution of issues.