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Customer Service Representative

4 weeks ago

Mt Pleasant, South Carolina, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy Mount Pleasant. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the Massage Envy Wellness Program and educate clients on new and expanded services
  • Support clinic flow by scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer:

  • Competitive base pay of $14-$16/hour plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) and paid time off for full-time employees
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 25-40% off all products

Requirements:

  • High school diploma or equivalent and previous retail or sales experience (preferred)
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services