Help Desk Technician
4 days ago
Job Opportunity:
ESM is seeking a highly skilled IT Desktop Support Technician to join our team in Newport, RI. This is an exciting opportunity to work with a rapidly growing government contractor providing strategic IT services.
As an IT Desktop Support Technician, you will be responsible for providing exceptional customer service by maintaining local and remote computer systems, ensuring all users have the necessary technology to support company goals. Your primary duties will include:
- Receiving initial requests for service, providing telephone assistance and in-person or remote assistance via computer to resolve reported problems.
- Diagnosing and resolving problems in response to client inquiries.
- Installing Windows desktop systems and associated peripherals.
- Providing superior customer service to internal and external clients.
Required Skills:
- 1-2 years of experience in Technical Support or equivalent experience.
- Excellent team skills, written and verbal communication skills.
- Demonstrate initiative, results-oriented with flexibility and tenacity.
- Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
- Strong dedication to provide quality customer service.
- Effective problem-solving skills and inherent decision-making ability.
Clearance Requirements:
- Current Tier 3 Investigation with OPM, or Tier 3 investigation submitted and favorable FBI fingerprint results.
- ESM will sponsor investigation and clearance as needed for selected candidates.
Estimated Salary:
$65,000 - $85,000 per annum, depending on experience.
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