Lead Front Desk Host

***Although we have multiple locations, please note this role is currently only open for our COMING SOON Newport Beach Location in Fashion Island. This role is for a future opening date projected end of January 2025 with training to begin middle of the month***

Speir Pilates is the lifestyle pilates brand for the modern, everyday individual. Its Speirs mission to create accessible pilates and fitness opportunities for everyone, helping them feel strong, energetic, capable and supported throughout their daily lives. Its our goal to lead the pilates and wellness industry by example and spread good vibes through a supportive community where every individual is value

Speir has led the pilates and wellness industry by example, demonstrating that you can create an accessible (REAL) fitness + pilates brand that prioritizes quality, diversity, equity and inclusion. Everyone deserves to feel healthy and fit, regardless of shape, size, or age

Summary of responsibilities:

• Help us develop and grow a team - Our teams are made up of full-time and part-time staff. We are all committed to hiring and developing each other the best ways we can
• Operational excellence- We are all committed to the oversight of day-to-day business in the studios by monitoring, auditing, and replenishing all things needed to run smoothly
• Innovate and simplify- Collaborate with other team members across the organization and are obsessed with figuring out ways to innovate and simplify
• Drive member retention- Foster an inclusive and welcoming environment across our studios where team members are accountable for delivering exceptional service. We are all committed to making sure our current members will always love coming here and want to come back, while our new potential members can see themselves fitting in
• Create safe, healthy and productive culture within the studio- Ensure a safe working and member environment as well as necessary repairs and maintenance work. Guarantee that the studios runs smoothly, cleanly, and complies with all policies and procedures. Oversee all ordering of supplies, inventory, and waste tracking
• How can I help? mentality- We all commit to helping in any way possible to each other. No job is too big or small, and we commit to showing up for each other with kindness, compassion, fun, and respect.

About the Role:

The Front Desk does everything from scheduling personnel, checking-in clients, tidying the studio and ordering supplies to being the sales leader of the studio to grow sales and profits. The Front Desk must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the Front Desk must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals. In this role as the lead Front Desk Host, there needs to be an elevated sense of ownership in regards to the studios success, the growth of the team, and overall future of the studio(s).

Duties & Responsibilities:

• Help what Regional Manager + Director of Sales / Operations with additional tasks such as but not limited to:
• Schedule support / creation for FD Hosts
• Scheduling private and semi private sessions + managing the flow and system of our scheduling software (possibly taking on the role of handling the private scheduling for other locations as well)
• This person will also be responsible for helping cover shifts if and when there is no additional coverage amongst the other team members
• Follow up with clients around membership - acquiring new members to our studios and helping support membership for our current members
• Making calls to members to utilize their packages
• Call members on their milestone dates to build community support
• Converting members who visit on intro visits or drop in sessions not memberships or packages
• Assist with freezing and cancellation of memberships
• Support with supply orders within the studio and managing our inventory
• Support with scheduling personal, semi personal, and small group sessions for members and future members
• Assist / aid in Mariana Tek + all other tech programs we use in studio to support optimal success for the internal teams and members
• Show up to events or experiences we host / help put on events or experiences for our members and future members
• Loves to be the face of the brand This person understands what it means to be on brand, loves taking care of our community, and keeps the studios best interest at heart
• Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
• Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc.
• Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staff
• Help teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following class
• Motivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict
• Report performance deficiencies to management, as appropriate
• Actively sell and promote studio products and classes and monitor theft.
• Stay knowledgeable about all of our products and classes
• Although we absolutely do not require experience or a background in pilates, we do want to bring people onto our team who have a strong interest in taking the classes and loving our product we have to offer
• Stay knowledgeable about competitive products, classes and programs
• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested
• Help organize weekly meetings and special events
• As-needed, help in leading/supporting staff meetings
• Any other tasks required to operate the studio and help meet company goals
• Weekly check-ins with the Regional Manager, fellow leads at other locations, and Director of Sales and Operations

About the Company:

Speir Pilates is a privately held boutique Pilates studio in West Hollywood and Venice, with plans for additional expansion. We offer group Pilates classes developed by celebrity instructor, Andrea Speir. Each class fuses pilates with intense circuit training, great music and positive vibes. We believe that with attentive customer service, highly skilled teachers, an upbeat environment and a strong sense of community, our clients will get the best, sweatiest and most invigorating Pilates experience available.

You have proven performance in:

• Hospitality, retail or customer service role - health and wellness is strongly preferred however not required
• Working on a team and being a part of a team-based environment
• Customer-facing experience is strongly preferred
• Although leadership experience is not required, references or a background in leadership is strongly preferred
• New studio experience is not required but a plus
• Desire to help create local partnerships within the community + help produce small to large scale events

Physical requirements:

• Prolonged periods of sitting or standing
• Extended periods of computer and phone usage
• Being on-site for all shifts
• Weekend availability

Benefits:

• Health insurance and full time hours (30 per week)
• 401k
• Weekly pilates

Your unique experiences are valuable. Any additional skills you have that arent on our qualifications list could make you a top candidate and supersede our pre-written qualifications. We encourage you to apply.

Join the Speir Pilates talent community:

At Speir Pilates, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to a diverse, equitable and inclusive workplace. Speir is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.