Banquet Captain

3 days ago

Charleston South Carolina, United States Hyatt Place Hyatt House Charleston Historic District Full time
About Us

At Pyramid Global Hospitality, people are our top priority. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Location Description

Help create the famous Southern hospitality Charleston is known for. Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience. At the Hyatt Place/Hyatt House Charleston/Historic District, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.

Overview

We are seeking a highly motivated Banquet Captain to join our team. This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables, as well as clear and tear down banquet rooms at the end of the function. Assisting the Food and Beverage Manager, this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service, enhance guest satisfaction, and maximize revenues.

Responsibilities
  • Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces.
  • Service to include picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables.
  • Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
  • Clean the back hall and organize the storerooms.
  • Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
  • Assist as needed with event room setup according to meal period and table needs.
  • Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
  • Serve food and beverages to guests. Remove dishes, glasses, silverware, or other items from tables/counter tops and take them to the kitchen.
  • Clean and sanitize tables and/or counters & seats after guests are finished.
  • Explain how various menu items are prepared, cooking methods, and ingredients.
  • Take into consideration any special requests and dietary issues made by the guest.
  • Provide general property information. Offer a warm and sincere welcome/farewell for all guests.
  • Interact with staff in a professional manner, assisting other departments with necessary information.
  • Ensure final quality check on food and beverage items prior to serving guests.
  • Monitor assigned tables for customer satisfaction, quality, and additional service.
  • Address any guest issue promptly and with high concern.
  • Aid other events and restaurant staff as needed.
  • Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).
Compensation

The compensation for this position is $18.00/Hr. - $22.00/Hr. based on qualifications and experience.

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