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Banquet Operations Manager

2 months ago

South Portland, Maine, United States Tillotek Staffing Solutions Full time
Banquet Captain Job Description

Job Summary:

The Banquet Captain is responsible for ensuring the smooth operation of banquets and events at Saltwater Grille. This includes managing staff schedules, coordinating with managers and organizers, and prioritizing guest comfort and safety.

Key Responsibilities:

  • Guest Services: Welcome guests, assist with seating arrangements, and ensure a positive experience.
  • Event Planning: Collaborate with managers and organizers to plan event layouts and logistics.
  • Staff Management: Set up and manage staff shifts, provide training, and ensure staff are equipped to provide excellent service.
  • Event Execution: Coordinate food and drink service, manage inventory, and ensure the venue remains clean and safe.
  • Customer Service: Respond to guest requests, questions, and complaints in a professional and timely manner.

Requirements:

  • Leadership: Excellent leadership abilities, with the ability to manage multiple staff members.
  • Time Management: Strong time management and multitasking skills to handle multiple tasks and priorities.
  • Communication: Excellent written and verbal communication skills to effectively interact with staff, guests, and management.
  • Customer Focus: Provide exceptional customer service, even in high-pressure situations.
  • Physical Demands: Physically fit, with the ability to lift, move, and stand for extended periods.