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Banquets Operations Manager

2 months ago

Myrtle Beach South Carolina, United States Sheraton Myrtle Beach Full time
Job Summary

The Banquets Assistant Manager is responsible for ensuring the efficient operation of the Banquet Department, focusing on cost control and exceptional guest service. This role assists with overseeing all aspects of a banquet or event, including setup, serving, and cleanup. The incumbent, in partnership with the Banquets Manager, is responsible for hiring, training, coaching, disciplining, and reviewing banquet staff. Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities. For OEM associates, overtime applies and is calculated accordingly.

Responsibilities
  • QUALIFICATIONS:
    • High School diploma or equivalent required with at least 2 years of progressive experience in a hotel or related field.
    • Supervisory experience required.
    • Must be proficient in Windows operating systems.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful, high-pressure situations.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
    • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
Key Responsibilities
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position, to include: Food Handlers, Alcohol Awareness, CPR & First Aid.
  • Prepare schedules and wage progress reports for all Banquet associates.
  • Prepare payroll & tip distribution for the Banquet department.
  • Assist as necessary in the setup, service, and breakdown of banquet functions.
  • Coordinate all banquet-related food and beverage requirements with the appropriate department(s).
  • Keep kitchen informed of accurate counts for plating.
  • Recruit, hire, train, and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
  • Review menu/service with Catering Manager and Food Production Manager/Assistant.
  • Maintain up-to-date details on banquet functions and communicate to supervisors.
  • Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
  • Respond to guests' requests as needed.
  • Prepare banquet checks, obtain guest signatures, and inform client of payment procedures at the completion of all assigned functions.
  • Notify the Food & Beverage Manager all materials and equipment that require ordering or need to be replaced.
  • Requisition liquor, etc. for banquet bars.
  • Responsible for safety, sanitation, and cleanliness of service areas.
  • Responsible for loss prevention programs among service employees.
  • Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
  • Participate in required M.O.D. coverage as scheduled.
  • Conduct menu classes as necessary to develop staff.
  • Attend daily BEO meeting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Ensure that pre-meal meetings are conducted for all functions.
  • Control and audit alcoholic and non-alcoholic beverages.
  • Review Banquet Staff's hours worked for payroll compilation and submit to accounting on a timely basis.
  • Supervise the work of Banquet Captains/supervisors and observe the performance of hourly service personnel.
  • Assist Food & Beverage Manager and Catering Manager with special promotions or changes.
  • Responsible for control and maintenance of all service equipment. Write service requests as necessary.
  • Cross-train as necessary as a manager/supervisor in other F&B Outlets.
  • Assist audio/visual company as necessary.
  • Be familiar with the operation of the P.O.S. system.
  • Correct hazards and notify the General Manager or Food & Beverage Manager.
  • Submit order of all supplies (candles, note pads, pens, uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
  • Handle items for 'Lost and Found' according to the standards.
  • Other duties as requested by Food & Beverage Manager or General Manager.