Client Services Manager
2 days ago
We are seeking an experienced Client Services Manager to join our team in New York. As a key member of our client services team, you will be responsible for overseeing multiple sites or projects and ensuring the highest level of service delivery to our clients.
Key Responsibilities- Proactively implement the SPS Governance Model to ensure client satisfaction.
- Standardize policies and procedures, including statistical monthly reporting and benchmarks.
- Drive operational improvements and solution design.
- Troubleshoot and resolve all client, site management, and site staff issues.
- Coordinate and implement special projects.
- Lead vendor partner negotiations.
- Manage site financials, including hours, gross margin spread, profitability, and growth.
- Provide guidance on OSHA, EEOC, and complaint handling processes.
- Manage direct reports, including managerial staff.
- Develop and execute training materials and sessions.
- Support business development and maintain consistent communication with clients and SPS at all levels.
- High School Diploma (or equivalent) required.
- Minimum 5+ years of experience in high-level relationship building and operational management.
- Previous management/supervisor experience overseeing 5-10 employees.
- Ability to build business relationships and interact effectively with C-level executives.
- Solid understanding of selling skills.
- Exceptional computer skills.
- Industry-related experience a plus.
- Driven by client satisfaction, with a proven track record of diplomacy and ownership.
- Strong integrity, solid business ethics.
- Strong team approach to account management.
- Creative strategic thinking and performance.
SPS North America Inc is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management, in addition to Document Processing Services utilizing leading-edge technologies.
Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies.
We are committed to delivering high-caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
We are committed to investing in the professional development of our employees and offer competitive comprehensive benefits and diverse development training programs that lead to building careers.
We embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and/or any other status protected by law.
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Client Services Manager
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Westlake, Ohio, United States SPS North America Inc Full timeJob Title: Client Services ManagerWe are seeking a highly skilled Client Services Manager to join our team at SPS North America Inc. As a Client Services Manager, you will be responsible for overseeing multiple sites or projects, ensuring daily service delivery, employee management, and overall customer satisfaction.Key Responsibilities:Proactively implement...
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