Help Desk Specialist

5 days ago


San Jose, California, United States PrideStaff Full time
Help Desk Position

We are seeking an experienced Help Desk Specialist to join our team in San Jose, CA. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients via phone and email.

The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong understanding of customer needs.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Provide product information and resolve customer concerns in a fair and efficient manner
  • Utilize various resources to research and provide accurate solutions

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • Minimum 6 months of customer service experience
  • Strong computer skills, including data entry and typing

Benefits Package:

  • Competitive hourly rate: $25-$32 per hour
  • Medical, dental, and vision benefits
  • 401(k) retirement plan
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