Help Desk Specialist

1 week ago


San Diego, California, United States Vets Hired Full time

About the Job

**Job Summary:**

We are seeking a highly skilled Help Desk Specialist to join our team at Vets Hired. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our clients and resolving complex issues in a timely manner.

Key Responsibilities:

  • Provide technical assistance via phone, email, or chat to resolve software and hardware issues
  • Collaborate with internal teams to identify and resolve root causes of issues
  • Analyze and troubleshoot complex technical problems
  • Develop and maintain knowledge base articles and documentation
  • Participate in on-call rotation to provide 24/7 support

Requirements:

  • 6 months of experience in application and/or hardware support preferably in a Call Center environment
  • Proficient in MS Office and other productivity tools
  • Able to work in a flexible 24/7 work environment

What We Offer:

  • $45,000 - $55,000 per year
  • 401(k) plan with company match
  • Dental, health, and vision insurance
  • Vacation time and paid holidays

Work Environment:

  • Full-time position
  • 8-hour shift
  • Day shift or night shift available


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