Help Desk Specialist
1 week ago
About the Job
**Job Summary:**
We are seeking a highly skilled Help Desk Specialist to join our team at Vets Hired. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our clients and resolving complex issues in a timely manner.
Key Responsibilities:
- Provide technical assistance via phone, email, or chat to resolve software and hardware issues
- Collaborate with internal teams to identify and resolve root causes of issues
- Analyze and troubleshoot complex technical problems
- Develop and maintain knowledge base articles and documentation
- Participate in on-call rotation to provide 24/7 support
Requirements:
- 6 months of experience in application and/or hardware support preferably in a Call Center environment
- Proficient in MS Office and other productivity tools
- Able to work in a flexible 24/7 work environment
What We Offer:
- $45,000 - $55,000 per year
- 401(k) plan with company match
- Dental, health, and vision insurance
- Vacation time and paid holidays
Work Environment:
- Full-time position
- 8-hour shift
- Day shift or night shift available
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