Office Coordinator
3 weeks ago
As an Office Coordinator at Trinity Health, you will be responsible for providing exceptional customer service to patients and visitors. Your duties will include greeting patients, scheduling appointments, answering telephone calls, and collecting payments. You will also be responsible for maintaining a high level of customer service at all times and may be required to float to other Reception areas as needed.
Key Responsibilities
- Greet patients and visitors in a professional and courteous manner
- Schedule appointments and manage the reception area
- Answer telephone calls and respond to patient inquiries
- Collect payments and process transactions
- Maintain accurate records and reports
Requirements
- HS Diploma or GED, preferred
- Customer service experience or training, required
- Experience in a clerical or office setting, preferred
- Medical terminology knowledge, preferred
- Experience with computer appointment software, preferred
Preferred Skills
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast-paced environment; working efficiently and multi-tasking
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