Senior Customer Advocate

2 weeks ago


Frankfort, Kentucky, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Senior Customer Advocate to join our team. As a key member of our migration team, you will be responsible for managing complex relationships with customer sites during the entire migration phase.

Key Responsibilities:

  • Manage migration services deliverables throughout the migration project, including milestones and project schedules.
  • Develop and maintain consistent standards for project delivery.
  • Review project proposals and confer with implementation teams, management, or account management to locate the appropriate parties to provide technical advice.
  • Create and communicate status reporting for both internal and external purposes.
  • Manage project closure and handoff to Account Manager and Help Desk.

Requirements:

  • Duties and tasks are varied and complex, utilizing independent judgment.
  • Fully competent in own area of expertise.
  • May have project lead role and/or supervise lower-level personnel.
  • BS degree or equivalent experience relevant to functional area.
  • Typically 5 years of customer-facing, consultative work or related experience needed.

About the Team:

The Center for Excellence migration work is critical to the success of RevElate deployment to the market. The CoE team will be deploying the RevElate software to our customer base to ensure the value of the platform is achieved.

Career Level: IC3

Responsibilities:

Coordinates work performed by IT staff and internal customers/partners by defining project specifications, performing feasibility and needs/impact assessments.

Develops detailed project plans and manages all implementation processes, including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle Benefits:

Oracle offers a comprehensive benefits package, including medical, dental, and vision insurance, short-term disability and long-term disability, life insurance, and AD&D.

Oracle is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates.



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