Senior IT Support Specialist

16 hours ago


Frankfort, Kentucky, United States TEKsystems Full time
Job Title: Senior Service Desk Technician

TEKsystems is seeking a skilled and experienced Senior Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop sessions
  • Diagnose and resolve technical issues with hardware and software systems
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • 2-3 years of IT experience as a Desktop Support technician
  • Excellent troubleshooting skills and ability to work independently
  • Strong customer service skills and ability to communicate effectively with clients
  • Experience with Windows 10, Active Directory, and other IT systems
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About TEKsystems:

TEKsystems is a leading provider of IT staffing and services. We help clients activate ideas and solutions to take advantage of a new world of opportunity. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.



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