Phlebotomy Customer Care Specialist

2 weeks ago

Mankato, Minnesota, United States American Red Cross Full time

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**_By becoming a part of the American Red Cross, you will impact countless lives annually and witness the extraordinary essence of humanity at its finest. Are you prepared to join the world's largest humanitarian organization?_**

**Join us where your career serves a greater purpose.**

**Position Overview:**

**We offer Paid Training; no previous medical experience is necessary.**

_Why Choose Us?_

As one of the leading humanitarian entities in the nation, the American Red Cross is committed to aiding individuals in need across the United States and, in collaboration with other Red Cross networks, globally. By joining our team, you will have a direct influence on a significant mission, contributing to life-saving efforts daily. If you share our commitment to assisting others, consider this exceptional career opportunity. Work where your profession is a force for good.

We prioritize diversity within our workforce and aim to deliver our programs and services in a culturally competent manner that reflects the communities we serve. Our work environment fosters collaboration, respect, and inclusivity, focusing on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and thrive while sharing your passion for making a difference.

The Red Cross supports various cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentorship, and a platform for important concerns and opinions.

At the American Red Cross, your individuality can shine.

**Key Responsibilities:**

When you join our team, you will utilize your healthcare and/or customer service expertise to assist with every phase of the blood collection process. This includes collaborating with your colleagues to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable atmosphere for volunteer donors, and adhering to all safety protocols while collecting life-saving blood donations destined for hospitals.

The Red Cross provides paid phlebotomy training, offering opportunities to enhance your healthcare skills and advance your career within the nation's premier humanitarian organization.

**Key Duties Include:**

+ Personally connect with donors, listen to their stories, and help them understand the significance of their contributions.

+ Work collaboratively with your team to foster a friendly and inviting environment, ensuring our volunteer donors feel comfortable returning.

+ Maintain attention to detail consistently to ensure that the blood collected meets goals, regulatory standards, and is safe for transfusion.

+ Potentially operate Red Cross vehicles and collaborate with the team to set up and dismantle equipment at donation sites. A minimum height of 60 inches may be required to safely operate Red Cross vehicles.

**Schedule:**

To effectively meet the needs of our donors and community, staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be necessary in certain locations.

**Compensation:** Starting rate of $21.50/hr.

+ Sign-On Bonus: $1,500

**Qualifications:**

+ High school diploma or equivalent is required.

+ Customer service experience and strong verbal communication skills are essential.

+ A valid driver's license with a good driving record is required.

+ DOT certification may be necessary in some locations. If required, candidates must pass the applicable DOT physical and related requirements and be able to obtain a medical certification valid for at least one year.

+ Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, and the ability to sit or stand for extended periods. Adaptability to long, irregular hours and frequent schedule changes is necessary. A minimum height of 60 inches may be required to safely operate Red Cross vehicles.

+ The American Red Cross conducts numerous mobile blood drives at various locations. All staff work as a team to set up and dismantle the equipment necessary for conducting a mobile blood drive.

+ Basic computer skills are required, with proficiency in Microsoft Office applications.

**Preferred Qualifications:**

+ Previous healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is advantageous.

+ Leadership experience is a plus.

**Benefits:**

We prioritize your well-being while you care for others. As a mission-driven organization, we believe our team deserves excellent support to perform great work. Our comprehensive benefits help you balance home and work life. With our resources and perks, you have incredible opportunities at the American Red Cross to advance and learn.

+ Medical, Dental, and Vision plans.

+ Health Spending Accounts & Flexible Spending Accounts.

+ Paid Time Off: Starting at 15 days annually, based on FLSA status and tenure.

+ Holidays: 11 paid holidays, including six core holidays and five floating holidays.

+ 401K with matching contributions.

+ Paid Family Leave.

+ Employee Assistance Program.

+ Disability Insurance: Short and Long Term.

+ Service Awards and recognition.

**_Join our team and discover the opportunity to make a difference every day._**

_The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

_Interested in Volunteering?_

Lifesaving emergencies don’t pause, and neither do American Red Cross volunteers, who constitute over 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a role that resonates with you and allows you to utilize your unique skills and talents. The Red Cross relies on generous volunteers who dedicate their time and talents to help fulfill our life-saving mission.

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