IT Solutions Consultant

4 weeks ago


New Albany, Ohio, United States Manifest Solutions Full time

At Manifest Solutions, we are seeking a skilled Account Manager to join our team. This role is pivotal in nurturing client relationships, ensuring satisfaction, and driving growth within our small and mid-sized client base.

Key Responsibilities:

  • Client Relationship Management: Develop and maintain strong relationships with assigned clients, serving as their primary point of contact.
  • Needs Assessment: Conduct regular check-ins and assessments to understand client requirements, challenges, and goals.
  • Solution Development: Collaborate with internal teams to propose and implement IT solutions that meet client needs and drive value.
  • Project Coordination: Oversee the delivery of services and projects, ensuring timely execution and adherence to quality standards.
  • Performance Tracking: Monitor and report on service delivery metrics and client satisfaction levels, identifying opportunities for improvement.
  • Sales Growth: Identify opportunities for upselling and cross-selling additional services, driving revenue growth within existing accounts.
  • Client Education: Provide clients with insights on industry trends, best practices, and new technologies to enhance their IT strategies.
  • Conflict Resolution: Address client concerns and resolve issues promptly, ensuring a positive experience and maintaining trust.
  • Documentation: Maintain accurate records of client interactions, service agreements, and project updates.

Qualifications:

  • Bachelor's degree in Business, IT, or a related field.
  • 2+ years of experience in account management or client relations, preferably in the IT services or MSP industry.
  • Strong understanding of IT solutions and managed services.
  • Excellent communication and interpersonal skills.
  • Proven ability to build relationships and work collaboratively with clients and internal teams.
  • Strong organizational and multitasking skills, with a detail-oriented mindset.
  • Familiarity with CRM tools and project management software is a plus.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Professional development opportunities and ongoing training.
  • A collaborative and supportive work environment.


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