Operational Risk Management Specialist

4 weeks ago

New London, Ohio, United States Zopa Full time
About Our Role

We're looking for an experienced Risk Manager to join our team at Zopa. As a Risk Manager, you'll be responsible for managing operational risks across the organisation, working closely with cross-business stakeholders and adopting the bank's risk framework to embed effective and efficient risk management into everything we do.

A Day in the Life
  • You'll report into the Senior Manager - Lending and work closely with stakeholders across the three lines of defence to ensure Zopa operates within risk appetite, through the application of commensurate mitigating controls.
  • Be able to identify areas of risk and have a strong knowledge of operational risks and controls.
  • Lead in defining solutions in response to risks which are i) smart and proportionate, iii) sustainable (e.g. Automated controls over manual interventions) and iv) considered (i.e. not just plugging the gap but thinking more holistically about the issue and what we need, to improve the risk environment).
  • Be able to manage interdependencies in order to support in the delivery of agreed solutions, change initiatives in a timely and high-quality way.
  • Ensure that MI and reporting is delivered in a timely manner, enabling accountable individuals to make informed, risk-based decisions.

About You
  • You'll be an experienced risk professional with a strong understanding of retail banking environment and a passion for supporting teams to deliver better customer outcomes.
  • Proven track record of experience of managing operational risk (ideally in the first line) in a consultancy, fintech or specifically within the financial services sector.
  • Good awareness of the regulatory framework in which Zopa operates and driven to self-educate and learn about the evolving open banking regulatory landscape.
  • You'll be able to lead stakeholders to identify areas of risk, support in the delivery of change across the business and look for ways to improve our existing risk-based practices.
  • You should be technical, outcome orientated, and be able to apply the risk framework to propose optimal outcomes for customers and the bank.
  • A strong communicator who can articulate issues clearly, flagging trade-offs and solutions in order to gain buy in to your proposals.
  • Passionate about improving the risk environment and general ways of working across the teams you support.
  • Act as a source of knowledge and point of contact for business colleagues in your area such as second line risk and first line counterparts.
  • Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business.

Bonus Points
  • Practical working knowledge of regulations surrounding lending products.
  • Experience of change projects involving automated and tech solutions.

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