Ambulatory Operations Manager

4 days ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time
About the Role

We are seeking a highly skilled and experienced Practice Manager to oversee the daily operations of our Physical and Occupational Therapy practices at Massachusetts General Hospital. As a key member of our team, you will be responsible for ensuring the smooth delivery of high-quality patient care and services across our multiple locations.

Key Responsibilities
  • Manage the administrative aspects of our ambulatory operations, including patient access, scheduling, and front desk operations.
  • Oversee the work of our Patient Service Coordinators, providing guidance and support to ensure excellent patient experiences.
  • Develop and implement process improvements to enhance patient satisfaction, access, and quality of care.
  • Collaborate with our Clinical Directors to ensure seamless communication and coordination across our practice sites.
  • Monitor and analyze data to inform decision-making and drive continuous improvement.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in practice management, ambulatory operations, or a related field.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of Epic and other healthcare information systems is a plus.
What We Offer

As a Practice Manager at Massachusetts General Hospital, you will have the opportunity to work in a dynamic and supportive environment that values excellence, innovation, and teamwork. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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