Service Advisor
2 weeks ago
We are seeking a highly motivated and customer-focused individual to fill the role of Service Advisor at Apple Mitsubishi in Elkton, Maryland. As a Service Advisor, you will be responsible for delivering exceptional customer service while driving sales and revenue growth for the dealership.
Key Responsibilities:- Provide personalized service to customers, addressing their concerns and needs in a professional and courteous manner.
- Accurately record customer concerns and communicate with technicians to ensure timely completion of services.
- Promote and sell additional products and services to meet sales goals, while maintaining a strong understanding of new products and features.
- Schedule appointments and manage the service schedule for technicians, ensuring efficient use of resources.
- Provide estimates for repair costs and gain customer approvals, while maintaining open communication throughout the process.
- Address customer complaints or issues in a timely and professional manner, ensuring a positive experience for all customers.
- High school diploma or equivalent, with a college degree preferred.
- Minimum of 2 years of experience in sales or customer service, with a strong understanding of the automotive industry and terminology.
- Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
- Proficient in computer systems and software, with a valid driver's license and clean driving record.
- Ability to pass a background check and drug test, with a willingness to work flexible hours, including weekends and holidays.
- $60,000 - $80,000 annual salary, paid biweekly.
- Base salary plus commission structure.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Employee discounts on products and services.
- Professional development and training opportunities.
Apple Mitsubishi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
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Service Advisor
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Service Advisor
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Elkton, Maryland, United States Apple Mitsubishi Full timeJob OverviewWe are seeking a highly skilled and customer-focused individual to fill the role of Service Advisor at Apple Mitsubishi in Elkton, Maryland.As a Service Advisor, you will be responsible for delivering exceptional customer service while driving sales and revenue growth for the dealership.This is a full-time, individual contributor position with a...
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