Customer Service Representative

12 hours ago


Elkton, Maryland, United States Pilot Company Full time

About Pilot Company

Pilot Company is a leading network of travel centers with a strong presence in the industry. With over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces, we are a major player in the market.

Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in the nation's busiest basins. We also support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Our Culture

We are a people-first company that values our team members and the communities we serve. Our founding values, commitment to giving back, and dedication to fueling people and keeping North America moving are at the heart of everything we do.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Guest Services Team Member. In this role, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive experience for our guests.

Responsibilities

  • Provide excellent customer service to guests, responding to their needs and resolving issues in a timely and professional manner.
  • Work collaboratively with team members to achieve sales and customer satisfaction goals.
  • Maintain a clean and safe work environment, adhering to company standards and regulations.
  • Participate in ongoing training and development to improve skills and knowledge.

Benefits

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay


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