Customer Service Representative

4 days ago

Elkton, Maryland, United States Shore Stop Full time

Overview:

At Shore Stop, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere and helpful service. As a Customer Service Representative, you'll be the heartbeat of our store, ensuring our shelves are stocked, our coffee is brewing, and our customers are happy.

Why Work with Us:

  • A Fun and Friendly Work Environment: Be part of a team that supports and encourages each other.
  • Growth Opportunities: We believe in promoting from within and supporting your career goals.
  • Flexible Scheduling: We understand the importance of work-life balance.
  • Paid Time Off: Earn time off to relax and recharge, knowing your hard work is valued.
  • Retirement Savings Plan: Plan for your future with our 401(k) program, featuring a generous 6% match.
  • Weekly Pay: Enjoy the convenience and security of receiving your paycheck every week.
  • Competitive Pay Rate: $15/hour
  • Age Requirement: Must be 18 years of age or older (21 in some states)

Responsibilities:

  1. Customer Service: Be the friendly face that greets everyone who walks through our doors, offering assistance and ensuring a pleasant shopping experience.
  2. Sales Floor Management: Keep our shelves stocked, displays appealing, and our store clean, with attention to detail that makes our store the go-to spot for convenience.
  3. Upselling and Suggestive Selling: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  4. Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  5. Cash Handling: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  6. Safety and Security: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Teamwork: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance: Take pride in maintaining a clean and inviting store, including cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  9. Environmental Stewardship: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.

Qualifications:

  • Age Requirement: Must be 18 years of age or older (21 in some states)
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
  • Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job.

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