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Patient Relations Liaison
2 months ago
Gastro Health is a leading gastroenterology multi-specialty group seeking a skilled Patient Relations Liaison to join our team.
This role offers a great work-life balance, with consistent hours from Monday to Friday, and no weekends or evenings. Our comprehensive benefits package includes:
- Competitive compensation
- Paid holidays and paid time off
- Rapidity growing team with opportunities for advancement
- Benefits package
The successful candidate will be responsible for:
Key Responsibilities- Answering incoming calls and routing them to the appropriate personnel
- Scheduling, confirming, and canceling office appointments as patients call in
- Working on referrals and importing demographics from the patient portal
- Picking up voicemail messages on a daily basis
- Verifying patients' health plan benefits and obtaining authorization, if needed
- Assisting patients with questions and/or concerns regarding procedures
- Collecting all applicable co-payments, coinsurance, deductibles, or outstanding balances from the patient and posting all payments collected
- Researching and assisting patients with questions regarding balances, including collecting applicable payments
- Supporting the care center in areas, including assisting with record requests, managing the fax inbox, and scanning records
- Other duties as assigned
To be successful in this role, you will need:
Requirements- High school diploma
- 2+ years of experience in a medical practice or similar setting
- Ability to multi-task, organized, and customer service
Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
