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Sales Operations Specialist

2 months ago

Saint Paul, Minnesota, United States Crystal D Full time
Job Overview

Are you a detail-oriented individual with a passion for enhancing sales efficiency? If you possess a strong background in the promotional products sector and are eager to contribute to a collaborative environment, we invite you to explore this opportunity.

Company Insight: Crystal D is dedicated to being the premier choice for crystal awards and gifts, emphasizing quality and customer satisfaction in every interaction.

Role Objective: The Sales Coordinator is crucial in facilitating company growth by refining sales processes and boosting productivity. This role is closely aligned with Crystal D's Sales and Marketing Strategy, with a focus on maximizing sales effectiveness and enhancing customer experiences.

Relationship Building and Development: The successful candidate will excel in sales and customer service, nurturing robust relationships to drive business expansion.

Key Responsibilities:

  • Work collaboratively with the Revenue team to ensure collective success.
  • Assist the Executive VP of Wholesale Sales in crafting and executing effective sales strategies.
  • Track and report essential performance metrics to enhance departmental outcomes.
  • Prepare and finalize weekly reports to support business goals.
  • Support the Sales Manager in organizing and overseeing ongoing sales training initiatives.
  • Act as a consultant to the Wholesale Revenue team, addressing sales-related queries and challenges.
  • Plan, communicate, and monitor structured outreach campaigns for Territory and Account Managers.
  • Oversee customer relationship management tools and related programs.
  • Assist the VP of Strategic Accounts in maintaining and managing key account relationships and projects.

Execution and Implementation:

  • Contribute to the development and execution of sales processes that align with departmental objectives.
  • Utilize available tools and resources to effectively train sales teams and implement sales strategies.
  • Leverage technology to improve customer interactions and operational efficiencies.

Collaboration and Communication:

  • Encourage teamwork within the Revenue team.
  • Maintain regular communication with team members and leadership to collaboratively address challenges.
  • Show receptiveness to feedback and suggestions from colleagues.

Brand Representation:

  • Clearly articulate the advantages and features of Crystal D's offerings.
  • Promote the Crystal D brand, ensuring consistent messaging and representation.
  • Establish rapport with clients and influence key stakeholders to advocate for Crystal D products.
  • Effectively understand and respond to customer needs and concerns.

Qualifications and Skills:

  • Exceptional attention to detail and accuracy.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Ability to adapt to new technologies and tools.
  • Experience with CRM systems and relevant applications.
  • Strong financial understanding and capability to generate spreadsheet reports.

Sales Expertise:

  • Knowledge of target customer demographics and market competition.

Experience Requirements:

  • At least 5 years of experience in sales within the promotional products industry.

Knowledge Base:

  • 3-5 years of experience in a Sales Coordinator or similar position.
  • Familiarity with sales methodologies and customer service best practices.

Work Expectations:

  • Flexibility to work hours based on business needs, including occasional overtime.
  • Ability to manage tight deadlines and adapt to interruptions in workflow.

Physical Requirements:

  • Occasional standing and walking.
  • Continuous sitting, talking, and keyboarding.

Work Environment:

  • Office-based setting.

Work Schedule:

  • Flexible hours within a standard business timeframe, with potential for additional hours as needed.

Benefits Offered:

  • Weekly Pay
  • Paid Holidays
  • Paid Time Off
  • 401(k) matching
  • Dental Insurance
  • Employee Assistance Program
  • Employee Discounts
  • Flexible Spending Account
  • Health Insurance
  • Various company events

If you align with these values and possess the necessary qualifications, we encourage you to consider this opportunity to contribute to our sales growth in a dynamic environment.