Retail Customer Service Representative

5 days ago


Auburn, California, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to all customers, ensuring a positive and memorable experience.
    • Utilize consultative skills to understand customer needs and provide personalized solutions.
    • Anticipate customer needs and suggest alternatives to meet their requirements.
  • Product Knowledge
    • Develop and maintain in-depth knowledge of our products and services, including print, signs & graphics, and shipping.
    • Provide expert advice to customers on our products and services, including pricing and product information.
  • Sales and Revenue Growth
    • Meet or exceed sales targets by providing exceptional customer service and promoting our products and services.
    • Identify opportunities to upsell and cross-sell our products and services to customers.
  • Operational Excellence
    • Operate and maintain a wide variety of equipment, including printers, scanners, and other retail equipment.
    • Manage the production queue and output, ensuring timely and accurate completion of customer orders.
    • Manage complex projects, including large-scale printing and shipping operations.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales and customer service goals.
    • Assist in the training of new team members, ensuring a smooth onboarding process.
Requirements
  • Education
    • High school diploma or equivalent education.
  • Experience
    • 6+ months of specialized experience in a retail or customer-facing environment.
  • Skills
    • Excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment, under substantial pressure.
    • Ability to maintain attention and concentration for extended periods of time.
Working Conditions

The Retail Customer Service Representative will work in a retail environment, standing for extended periods of time, and lifting up to 55 pounds. The ability to bend, twist, and move around the store is also required.



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