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Client Relations Coordinator

2 months ago

Louisville, Kentucky, United States Generation Tux Full time
*This position is onsite at our Louisville KY office*

Generation Tux is a premier online platform for tuxedo and suit rentals, established by menswear icon George Zimmer. Founded in 2014, our mission is to deliver high-quality formalwear rentals at competitive prices, conveniently shipped directly to our customers. As a rapidly growing startup, we are seeking dedicated individuals to elevate our customer service experience.

We are looking for candidates with a strong background in customer service who are committed to providing outstanding support while assisting clients with their formalwear needs for weddings and special occasions.

Key Responsibilities:
  • Manage customer inquiries and ensure effective resolutions.
  • Investigate and address customer issues in a timely manner.
  • Make informed decisions based on established customer service protocols.
  • Maintain a customer-focused approach aligned with best practices and quality standards.
  • Exceed productivity and service quality benchmarks.
  • Adapt to various communication channels including phone, email, and social media.
  • Demonstrate reliability by adhering to attendance expectations.
  • Exhibit strong multitasking and organizational skills to handle customer inquiries efficiently while upholding high service standards.
Qualifications:

Essential Requirements:
  • Exceptional written and verbal communication skills in English.
  • Minimum of 1 year of experience in customer service (virtual or in-person).
  • Previous experience in a call center is preferred but not mandatory.
  • Proficient in using computers and various platforms (email, social media) to meet customer needs.
  • Availability and flexibility to work during operational hours as required.
Benefits:
  • 401(k) plan.
  • Health, Dental, and Vision Insurance.
  • Disability Insurance.
  • Paid time off.
  • Employee assistance program.
  • Employee discounts.
Company Commitment:

At Generation Tux, we strive to create remarkable lifestyle experiences during significant life events. We believe in accountability, transparency, respect, and equality within our communities and workplaces. Our commitment to diversity is reflected in our inclusive programs and initiatives, including equal pay and employee resource groups.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.