Director of Operations

4 weeks ago


Nashville, Tennessee, United States Marriott International Inc Full time
Job Summary

As a key member of the Marriott International team, the Director of Operations will be responsible for leading the strategic direction of the hotel's operations, ensuring seamless execution of business initiatives, and driving revenue growth. This role will oversee the development and implementation of departmental strategies, ensuring alignment with the brand's service vision and standards.

Key Responsibilities
  • Develop and implement operational strategies to drive revenue growth and improve financial performance
  • Lead and manage a team of department heads to achieve business objectives and deliver exceptional customer experiences
  • Collaborate with hotel management to develop and execute business plans, ensuring alignment with the brand's strategy and goals
  • Monitor and analyze service issues, identifying trends and making data-driven decisions to improve guest satisfaction
  • Coaches and supports operations team members to effectively manage occupancy, rate, wages, and controllable expenses
  • Champions the brand's service vision, ensuring alignment amongst hotel leadership teams and driving a culture of excellence
  • Develops and implements systems to enable employees to understand guest satisfaction results and drive continuous improvement
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Benefits

Marriott International offers a competitive salary range of $139,000 to $190,000 annually, as well as a comprehensive benefits package, including a bonus program, health care benefits, 401(k) plan with up to 5% company match, and more.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.


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