Care Management Support Coordinator II
11 hours ago
BCForward is seeking a Care Management Support Coordinator II to support administrative care management activities, including outreach, inbound calls, and scheduling services. This role serves as a point of contact for members, providers, and staff to resolve issues and document member records in accordance with state and regulatory guidelines.
Key Responsibilities:
- Supports administrative care management activities, including outreach, inbound calls, and scheduling services.
- Serves as a point of contact for members, providers, and staff to resolve issues and document member records.
- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, and ongoing education.
- Supports member onboarding and day-to-day administrative duties, including sending welcome letters and program educational materials.
- Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements.
Requirements:
- High School diploma or GED
- 1-2 years of related experience
- Medical background
- Customer Service Representative
- Managed care environment
BCForward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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