Care Management Support Coordinator II Position
1 week ago
We are seeking a highly motivated Care Management Support Coordinator II to join our team at BCforward. This is a remote opportunity in Delaware.
Job Summary:The Care Management Support Coordinator II will provide administrative support for care management activities, including outreach, inbound calls, and scheduling services. This role will serve as a point of contact for members, providers, and staff to resolve issues and document member records in accordance with current state and regulatory guidelines.
Key Responsibilities:- Supports administrative care management activities, including outreach, inbound calls, and scheduling services.
- Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
- Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
- Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
- Medical background
- Customer Service Representative experience
- Managed care environment experience
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.
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