Automotive Service Director

4 weeks ago


Hampstead, North Carolina, United States Hampstead Pre - Owned Full time

Hampstead Pre-Owned is seeking a skilled Service Manager to oversee the day-to-day operations of our service department. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to customer satisfaction.

The Service Manager will be responsible for managing a team of technicians, handling customer service issues, and driving departmental performance. Key responsibilities include maintaining a service schedule, managing rental cars, accessing warranty information, and collecting payments for completed repairs.

Additionally, the Service Manager will be responsible for de-escalating tense situations with customers, maintaining organizational standards in the service department, and working closely with mechanics and technicians. The ideal candidate will have excellent communication and interpersonal skills, superb organizational skills, and experience in a customer-facing role.

We offer a competitive salary range of $70,000 - $90,000, excellent health, dental, and vision coverage, and a 401K plan. If you have prior experience as a service manager, service writer, or service advisor, we encourage you to apply.



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