Executive Director, Patient Support Solutions Lead
1 week ago
**About the Role**
Syneos Health Inc is seeking an experienced Executive Director to lead our Patient Support Solutions team. As a key member of our Market Access and Patient Support Leadership Team, you will be responsible for driving business growth with new and existing clients by developing and implementing innovative solutions.
**Key Responsibilities:**
- Develop and implement patient support solutions that meet or exceed customer needs, ensuring seamless integration with our commercial operations.
- Lead operational and strategic projects to improve commercial launch excellence and support offerings, driving business growth and revenue expansion.
- Manage a team of Business Leads responsible for client programs and ensure delivery of results aligned with exceptional customer experience, fostering a culture of excellence and accountability.
- Collaborate with cross-functional teams to ensure current and future department success, driving strategic initiatives and process improvements.
- Help shape marketplace belief in the integrated out-sourced model for Syneos solutions by supporting thought leadership and department solution strategy, positioning the company as a leader in the industry.
- Aggregate issues and opportunities to identify potential solutions and drive operational and solution design improvements, ensuring continuous process refinement and optimization.
- Evaluate new service offerings, including third-party partnerships and expansion into new global markets, identifying opportunities for growth and expansion.
- Bridge the gap between business development, customer, and Syneos training and operations to ensure all solutions meet or exceed customer needs, driving customer satisfaction and loyalty.
**Requirements:**
- Bachelor's Degree Required
- Minimum of 10 years in a Pharmaceutical/Commercial Contract Industry
- Minimum of 2 years people management experience, including managing, launching or leading a commercial team with business planning and budget ownership responsibility
- Experience with Patient Support Program in operations or marketing role, including management of business planning, contracting, and budget ownership
- Ability to collaborate and lead cross-functional teams
- Experience with Omnichannel delivery
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