Patient Services Coordinator
1 month ago
We are seeking a highly skilled Patient Services Representative to join our team at AMM Healthcare. As a key member of our front desk team, you will be responsible for providing exceptional customer service, coordinating referrals, and ensuring seamless patient experiences.
Key Responsibilities:- Welcome and greet patients, visitors, and healthcare providers in a professional and courteous manner.
- Optimize patient satisfaction by scheduling appointments, collecting payments, and processing referrals in a timely and efficient manner.
- Document patient inquiries and assign tasks to the appropriate individual, ensuring timely follow-up and resolution.
- Notify clinical staff of patient arrivals, review service delivery, and remind providers or patients of service delays.
- Make referral appointments with specialty offices and obtain authorizations from various insurance companies.
- Answer patient questions and concerns regarding referrals, including office locations and insurance acceptance.
- Assist in transitioning patient care by scheduling appointments with specialists and sending medical records prior to appointments.
- Complete tasks within a desirable timeframe to ensure patient satisfaction.
- Communicate with providers to locate the appropriate specialist for patient needs and renew specialty referrals.
- Maintain patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information.
- Collect patient payments and verify insurance eligibility.
- Protect patient rights by maintaining confidentiality of personal, medical, and financial information.
- High School Diploma or General Education Development (GED)
- 1-year experience working in a medical office setting
- Referral experience preferred
- Willingness to travel between Newport and Morehead City
- Effective verbal and written communication on all levels and both internally and externally
- Self-motivated, quick learner, organized, detail-oriented, and multi-tasker
- Active listener with negotiation and response skills
- 401(k)
- Health, Dental, and Vision insurance
- Employee assistance program
- AFLAC
- Paid time off
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RN Case Manager Patient Family Svc PRN
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