CRM Systems Analyst, Enrollment Services

3 weeks ago

Baltimore, Maryland, United States Howard Community College Full time

Job Summary:

Howard Community College is seeking a highly skilled CRM Systems Analyst to join our Enrollment Services team. As a key member of our team, you will be responsible for managing the administration, maintenance, and support of our admissions CRM platform.

Key Responsibilities:

  • Manage the admissions CRM platform, ensuring data accuracy and integrity.
  • Develop and maintain CRM dashboards and reports to inform enrollment strategy.
  • Collaborate with the Enrollment Management team and campus partners to provide overall management of the Ellucian CRM Advise and Recruit functionality.
  • Provide day-to-day oversight and maintenance of admissions CRM.
  • Assist with the development of CRM strategies and initiatives.
  • Backup oversight for Advising CRM.
  • Ensure the efficiency, accuracy, and integrity of data sources and information.
  • Serve as a liaison between the IT, Admissions, and Recruiting Teams.
  • Develop and maintain content for the college's credit admissions website.
  • Partner with stakeholders to keep them informed about upcoming data management initiatives.
  • Coordinate testing with Recruiting and Admissions team members.
  • Update and prepare reports and complete various surveys and reports on enrollment data.
  • Assist with training of enrollment services employees.
  • Maintain confidentiality of records and security of student information in compliance with laws and policies.
  • Assist with special projects and events.
  • Provide administrative support for ensuring that the college is in compliance with all federal and state laws regarding enrollment.
  • Maintain professional memberships and attend conferences, workshops, and meetings to acquire up-to-date knowledge related to enrollment services.
  • Attend staff development activities and update skills as required.
  • Serve on committees as appropriate.

Requirements:

  • Associate's degree required; Bachelor's degree preferred.
  • 2 years of experience in admissions, advising, or related setting required.
  • Working knowledge and expertise in CRM systems tailored for higher education.
  • Proven track record of successfully implementing CRM strategies in a higher education setting.
  • Excellent technology skills, including Windows, MS Office, the Internet, and web/portal applications.
  • Experience working with HTML preferred.
  • Prior experience with a student information system required (Ellucian Colleague, Recruit, or Advise preferred).
  • Excellent organization and interpersonal skills, including outstanding customer service skills and the ability to identify, prioritize, and manage multiple tasks and competing priorities.

Working Conditions:

Extended evening hours during peak periods or in absence of other staff. Fast-paced, intense internal customer service position involving multiple tasks, which must be handled simultaneously under frequently stressful conditions. Substantial organization and attention to detail required. High volume of work. Problem-solving required. Possible eyestrain due to extended time at computer terminal. Regular attendance is a requirement of this job.

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