CRM Systems Specialist, Enrollment Management

4 weeks ago

Baltimore, Maryland, United States Howard Community College Full time
Job Summary

Howard Community College is seeking a highly skilled CRM Systems Specialist to join our Enrollment Management team. As a key member of our team, you will be responsible for managing the administration, maintenance, and support of our admissions CRM platform. This is an exciting opportunity to work collaboratively with our Enrollment Management team and campus partners to provide overall management of the Ellucian CRM Advise and Recruit functionality.

Key Responsibilities
  • Internal point of contact for all admissions applications processes.
  • Provide day-to-day oversight and maintenance of admissions CRM.
  • Responsible for assisting with the development of CRM Dashboards and reports.
  • Manages CRM initiatives and analyzes data to inform enrollment strategy and the execution of campaigns.
  • Backup oversight for Advising CRM.
  • Ensures the efficiency, accuracy, and integrity of data sources and information.
  • Serves as a liaison between the IT, Admissions, and Recruiting Teams.
  • Develops and maintains content for the college's credit admissions web site; provides content for other college sites that pertain to admissions applications.
  • Partners with different stakeholders to keep them informed about upcoming data management initiatives.
  • Serves as student information system technology point person, in cooperation with the Admissions management team for implementations involving the Enrollment Services.
  • Coordinate testing with Recruiting and Admissions team members.
  • Updates and prepares reports and completes various surveys and reports on enrollment data.
  • Edits and assists with technical development of various college communications for students.
  • Assists with training of enrollment services employees.
  • Maintains confidentiality of records and security of student information in compliance with laws and policies.
  • Assists with special projects and events.
  • Provides administrative support for ensuring that the college is in compliance with all federal and state laws regarding enrollment.
  • Maintains professional memberships: Attends conferences, workshops and meetings of all kinds to acquire up to date knowledge related to enrollment services in the local area, nationally and occasionally, internationally.
  • Attends staff development activities and updates skills as required.
  • Serves on committees as appropriate.
  • Performs other duties as assigned.

Requirements
  • Associate's degree
  • Minimum 2 years of experience in admissions, advising, or related setting
  • Excellent technology skills, including Windows, MS Office, the Internet and web/portal applications
  • Experience working with HTML preferred
  • Prior experience with a student information system required (Ellucian Colleague, Recruit or Advise preferred)
  • Excellent organization and interpersonal skills, including outstanding customer service skills and the ability to identify, prioritize and manage multiple tasks and competing priorities

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