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Client Relations Coordinator

2 months ago

Louisville, Kentucky, United States Generation Tux Full time
*This position is onsite at our Louisville KY office*

Generation Tux is a premier online platform for tuxedo and suit rentals, established by menswear icon George Zimmer. Since its inception in 2014, the company has aimed to deliver high-quality formalwear rentals at competitive prices, with the convenience of direct shipping to customers' locations. As a dynamic startup in a growth phase, we are looking for dedicated individuals to elevate our customer engagement to new heights.

We are on the lookout for professionals with a background in customer service who are committed to providing outstanding support while assisting clients with their formalwear needs for weddings and special occasions.

As a Customer Experience Specialist, your responsibilities will include:
  • Taking ownership of customer inquiries and ensuring effective resolutions.
  • Promptly investigating and addressing customer issues with efficiency.
  • Making informed decisions in line with established customer service protocols.
  • Maintaining a customer-focused approach, adhering to best practices and quality standards.
  • Exceeding established productivity and quality benchmarks.
  • Demonstrating adaptability in responding to customers via various communication channels.
  • Ensuring reliable support for our customers by adhering to attendance standards.
  • Exhibiting strong multitasking and organizational abilities to manage customer inquiries while upholding service excellence.
Requirements

To be considered for this role, you should possess:
  • Exceptional written and verbal communication skills in English.
  • A minimum of 1 year of experience in customer service (virtual or in-person).
  • Previous experience in a call center environment is preferred but not mandatory.
  • Proficiency in using computers and various platforms (email, social media) to address customer needs.
  • Demonstrated availability and flexibility to work during operational hours as needed.
Benefits:
  • 401(k) plan.
  • Health insurance coverage.
  • Dental and vision insurance.
  • Disability insurance options.
  • Paid time off.
  • Employee assistance programs.
  • Employee discounts.
Commitment to Diversity:

At Generation Tux, we strive to facilitate remarkable lifestyle experiences during significant life events. We are dedicated to fostering accountability, transparency, respect, and equality within our communities and workplaces. Our commitment includes creating a workforce that mirrors society through inclusive initiatives such as equitable pay, employee resource groups, and comprehensive benefits.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.