Support Services Manager

2 weeks ago


Brookline, Massachusetts, United States MAB Community Services Full time

Job Title: Support Services Manager

About the Role:

The Ivy Street School is a private residential special education school dedicated to advancing equity and access for young people with disabilities. As a Support Services Manager, you will work on a per diem basis to support temporary vacancies and provide oversight and guidance to direct care staff.

Key Responsibilities:

  • Supervise therapeutic community counselors to ensure a safe and smooth operation of the residential program.
  • Assist in overseeing departmental tasks, goals, and facility operations.
  • Serve as lead supervisor in the absence of more senior managers.
  • Perform crisis intervention as required.
  • Lead residential shifts and ensure daily documentation is completed to high standards.
  • Demonstrate strong understanding of student/staff relationships and professional boundaries.
  • Plan and implement scheduled programming to provide structure and learning opportunities for students.
  • Instruct activities of daily living in the residence and community.
  • Maintain a therapeutic residential environment by implementing school-wide therapeutic frameworks.
  • Lead off-campus school trips to enhance students' community skills.
  • Develop positive relationships with families and communicate effectively.

Competencies & Skills:

  • Proficiency in CPI, ARC, and PBIS models of treatment.
  • Consistent professionalism and ability to develop safe and effective student/staff relationships.
  • A desire to give and receive feedback to support personal growth.
  • Excellent time management and attendance record.
  • Ability to work collaboratively on a team.
  • Excellent interpersonal skills.
  • Previous experience in residential programming preferred.

Licensure, Degree, and Certification Required:

  • High School diploma required. B.A. or B.S. in Special Education, Social Work, Education, Psychology, or a related field preferred.
  • CPR and First Aid certification required (training offered upon hire).

Estimated Salary: $50,000 - $60,000 per year



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