Customer Service Manager Lead

5 days ago


New York, New York, United States Sloomoo Institute LLC Full time
Job Summary:

We are seeking a seasoned Customer Service Manager to lead our customer service team at Sloomoo Institute LLC, an immersive experience-based company founded in 2019. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

The estimated annual salary for this position is $85,000-$105,000 based on location and industry standards.

About the Role:

This full-time position involves overseeing daily operations of the customer service department, identifying opportunities for process improvements, developing customer service policies, and ensuring that our team provides top-notch service to our clients.

  • Develop and implement customer service strategies to improve efficiency and satisfaction
  • Lead daily operations of the customer service team
  • Mentor and train customer service representatives
  • Handle escalated customer issues and complaints
Requirements:
  • Three to five years of experience in customer-facing roles or management positions
  • Bachelor's degree or equivalent
  • Excellent communication and problem-solving skills
  • Able to work effectively across multiple departments
About Us:

Sloomoo Institute LLC is a dynamic company committed to creating engaging experiences for our customers. We value diversity, inclusivity, and employee growth. Our mission-driven approach ensures that we deliver high-quality services and products that exceed our clients' expectations.



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